Tradeware Service Desk Advanced

Our active service Tradeware Service Desk Advanced builds on the robust foundation of our Service Desk Base and takes your support experience a step further. The advanced service level ensures continuous, efficient monitoring and regular maintenance of your Oracle database infrastructure. Our goal is to identify and address potential issues early before they impact your business. The Tradeware Service Desk Advanced includes the following thorough services to keep your operations smooth and reliable:

• Dedicated Contact Person: Single point of contact for all your support needs
• Periodic Systems-Analyses: Ongoing evaluations to optimize performance and identify risks
• Guaranteed response time for incidents: Prompt attention and swift remediation of issues
• Regular execution of routine maintenance tasks such as patching and upgrades: Scheduled patching and upgrades to keep your systems current
• Security Updates: Active implementation of security measures to protect your data

As part of our commitment, if we identify potential issues or risks, we raise them, propose appropriate solutions and implement them on demand. The Tradeware Service Desk Advanced is ideal for customers who do not have their own database support organization in place and wish to ensure cost-efficient operations.

With our expert team by your side, you can focus on your business, knowing that your database infrastructure is in the capable hands of our Subject Matter Experts.